As the saying goes, “write what you know,” and in my case, my background is in IT. From my early days working on a service desk to running an entire organization’s IT strategy, my career has prepared me by familiarizing me with various methodologies such as ITIL/ITSM and project management frameworks like Scrum/Agile. These experiences have given me a deep understanding of IT operations, service … Continue reading The Lean Six Sigma Advantage: Why Every SMB Should Consider This Powerful Methodology